Once your client has selected an appointment time, following on from email 1 & 2
the next crucial step is to confirm their booking. This might seem straightforward, but a well-crafted confirmation email ensures your client has all the details they need to feel prepared and confident about their upcoming session. You build trust and professionalism in the client-therapist relationship by clarifying and reinforcing key points.
In this third email, I aim to keep things simple yet informative, covering all the essentials you and your client need to know.
Key Points to Include in the Booking Confirmation Email:
Booking Confirmation: Confirm the session's day, date, and time. This helps avoid any confusion about the appointment, which is highlighted in bold.
Location or Online Access: If the session is in person, provide detailed directions to your clinic. For online sessions, send the login information for the video platform you’ll use (e.g., Zoom or Skype). Make sure to include instructions if they are new to the platform.
For online sessions, I ask that payment be made prior to the session. Once I receive the payment, I will send the Zoom link for the session. This ensures everything is in place, allowing us to start promptly and focus entirely on the client’s needs.
Session Details: Remind the client of how long the session will be, and confirm the pricing to avoid misunderstandings later on. Reinforcing these details can prevent confusion regarding timeframes and fees.
Automated Text Reminder: Setting up an automated text reminder for the session is a small but thoughtful gesture that clients appreciate. It helps them stay organized and reduces the likelihood of no-shows.
Template Letter: Follow-Up Email for Therapists (Available Under Paywall)
Below is a copy-and-paste email template for you to use for your practice. Subscribe here to gain access…..
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